RootCause Transaction Instrumentation (RTI) for ITCAM
complements IBM's ITCAM for Response Time Tracking (RTT) product by
extending its system monitoring capabilities past the edge of the
enterprise, to the end-user for browser-based (Internet Explorer)
RTI captures exactly what the end-user experiences, from
"click" to "render," and integrates with an existing ITCAM for RTT
deployment to provide the most complete monitoring capability.
ITCAM proactively captures and alerts on system issues which are
communicated and displayed in real-time, so your operations staff can
identify, prioritize and react to events that impact end-users.
Increased availability and reduced operational costs
RTI extends ITCAM monitoring to the workstation, to include
response-time monitoring of the network. A complete picture of each
transaction in real-time provides operations with information about
which of the many system components are at fault.
Measuring the response time allows them to
proactively recognize when a slowdown occurs and begin triage
immediately. The result is shortened time to resolution, increased
availability and reduced costs, as fewer skill sets need to be involved
in the triage effort.
With RTI, Service Level Agreements can be measured where it is most
important: at the user interface. If your users are getting good
response time measurements, you have a healthy system!
Greater analyzing capabilities for a broader audience
RTI for ITCAM also includes an analyzer for examining the data collected
by ITCAM. This analyzer is complementary to the reports generated by
ITCAM and is especially useful for developers and testers.
Additionally, RTI for ITCAM includes a stand-alone mode for
collecting browser response time without the need to have the ITCAM
software installed. In this stand-alone mode, no firewall or networking
changes are needed to collect the browser response. This simple mode of
operation provides a good starting point before deploying a full Tivoli
back-end monitored solution.
The most complete view for measuring web transactions
A typical transaction for a browser-based application starts with the
user clicking a browser button and waiting for the browser to refresh
with the results. Invisible to the end user, that transaction "visits"
many computers before it is complete.
RTI for ITCAM allows the system operators to see the amount of time
that the transaction spends in each one of those computers, including
the network. This is invaluable information to help determine why
transactions are slow.
Easy to install, easy to use
Designed to be easy to install and easy to use, RTI for ITCAM can drop
onto a user's workstation in a test environment and be collecting data
in minutes. It supports developers, testers and operations.
- Developers can use RTI in either stand-alone mode or
integrated with ITCAM to measure response times of their applications. RTI
records the subtransactions associated with each browser action so
that a developer can isolate why a particular browser transaction is
- Testers can verify that response time requirements are being
met. Where they are not being met, they can provide the RTI
collected data to the developers as part of a complete problem
- Operations can reduce cost and increase availability by having a
complete real time view into the operations of the system.
Based on the ARM standard
RTI for ITCAM uses the Application Response Measurement (ARM) standard,
specifically version 4.0, to measure response times. Since ARM is an
open standard, RTI for ITCAM is easily integrated with other ARM-enabled
products to provide complete end-to-end response time measurement and
transaction decomposition. Learn more about ARM.
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RTI for ITCAM is compatible with Windows 2000, XP, Vista; Internet
Explorer Version 6 and 7. A Java Runtime version 1.5 or higher is
required for the RTI Analyzer. You will need to have ITCAM for RTT
installed prior to enabling RTI integration with ITCAM.
Contact us: to arrange for an evaluation or to ask