While RootCause is designed to be simple to use, the
fastest and most efficient way to implement the product is to take
advantage of the consulting services OC Systems offers. RootCause
experts come to your site and do all the work necessary to set up the
software and make it work successfully for you.
With RootCause consulting services, you can get up and
running right away, without waiting for IT staff availability and
training. Our consultants can handle the entire implementation and
provide complete ongoing support, or they can work as part of your team,
providing training and gradually educating your staff to take entire
responsibility for the system.
Install and configure RootCause
RootCause consultants install RootCause and configure it properly for
your environment as well as those of any remote locations you may be
supporting. Any necessary scripts will be written. Procedures are
documented for the use of your technical staff.
Develop meaningful traces
RootCause makes it easy to generate traces; however, you may want
assistance in maximizing the value of the traces as well as making them
as non-intrusive as possible. RootCause consultants can speed the
process of developing meaningful traces and helping you get the most out
of the product.
RootCause is built upon the powerful Aprobe development tool, and can be
highly customized for your situation. For example, you can minimize the
number of traces you use with conditional or data-dependent tracing;
that is, tracing only if some condition has occurred. Additional
intelligent post-processing of the logged data may also be desirable to
make it possible for support staff to reach the specific information
they need as efficiently as possible. RootCause consultants can easily
do the custom programming that is required to get the best results.
Provide ongoing support
Projects that need ongoing support can arrange to have a RootCause
consultant onsite as much as necessarytwo days every other week, one
week each monthwhatever is needed. Support and certain custom
programming can also be provided remotely, if desired.