Phone: +1 (703) 359-8160
Fax: +1 (703) 359-8161
The quickest way to obtain support is by
e-mail. You can expect a quick response, typically less than an hour,
during U.S. East Coast business hours. During the evening, on weekends, and
on OCS holidays, response will be slower.
Support during non-business hours can be arranged with prior scheduling.
Links to Users Guides, FAQs, download locations and more
are available on the main support page for each product:
RootCause Transaction Instrumentation (RTI) for Internet
We pride ourselves on the quality of our technical support. For us, support
means more than just answering questions; we want to help you get
the greatest value from our products. New users are encouraged
to set up a Web conference so we can bootstrap you into using our tools quickly.
All users should feel free to call on us whenever you need assistance.
It is not uncommon for our support team to provide you with short
examples of code to help you. Ask us; we're here to help.