E-mail:  
Phone: +1 (703) 359-8160
Fax: +1 (703) 359-8161

The quickest way to obtain support is by e-mail. You can expect a quick response, typically less than an hour, during U.S. East Coast business hours. During the evening, on weekends, and on OCS holidays, response will be slower. Support during non-business hours can be arranged with prior scheduling.

Links to Users Guides, FAQs, download locations and more are available on the main support page for each product:
RootCause
Aprobe
PowerAda
RootCause Transaction Instrumentation (RTI) for Internet Explorer

OCS Support
We pride ourselves on the quality of our technical support. For us, support means more than just answering questions; we want to help you get the greatest value from our products. New users are encouraged to set up a Web conference so we can bootstrap you into using our tools quickly. All users should feel free to call on us whenever you need assistance. It is not uncommon for our support team to provide you with short examples of code to help you. Ask us; we're here to help.

Customer Advocate
If you have any questions regarding OCS or its products and services and are not sure who to contact, or are not satisfied in any way, please contact our Customer Advocate:

Kristen Ferretti
+1 (703) 359-8160 ext. 175