OCS: RootCause Support
Phone: +1 (703) 359-8160
The quickest way to obtain support is by e-mail. You can expect a quick response, typically less than an hour, during U.S. East Coast business hours. During the evening, on weekends, and on OCS holidays, response will be slower. Support during non-business hours can be arranged with prior scheduling.
Frequently Asked Questions (FAQ)
The latest version of RootCause is 2.3.4 for AIX and Linux. Upgrades are free under the standard maintenance contract. To obtain the latest version, please e-mail us at email@example.com. If you are not sure whether your maintenance is current, e-mail our Customer Advocate at firstname.lastname@example.org.
Current release notes can be found here: OCS Downloads
Not sure what version you have installed?
Using the GUI, click on Help, then on About. Or at the command line, enter the product name. For example:
C:\Documents and Settings\User>rootcause RootCause Console 2.1.4a (050318) Installed in C:\PROGRA~1\OCSYST~1\ROOTCA~1\ This is an evaluation license. This license will expire on 31-dec-2005.
Report a Bug
Run the 'rootcause' command and include its text output, along with a description of the bug and how to reproduce it, in an e-mail to email@example.com.
If you are interested in participating in the beta program for the next RootCause release, please e-mail us at firstname.lastname@example.org.
Product End-of-Life Policy
If a version of any of our products is covered by paid support, we will never designate an "End of Life" or "End of Support" date for that product/version. We will answer questions about its use, do our best to track down problems, offer workarounds, and where possible offer patches to your version. Of course some fixes and features cannot be retrofitted into back versions, and you will either have to upgrade to a newer version (at no additional cost) or live with the old behavior.
The one caveat to this policy is where the hardware and/or operating system version on which the product runs is no longer supported by its manufacturer. In this case we will do our best to work with the customer to arrange use of their equipment or to share the additional costs of maintaining such outdated environments.